Exchanges + Returns

EXCHANGES + RETURNS

Betty understands that sometimes things don't quite work out. Here are some of Betty's rules for returning or exchanging merchandise:

  • Must be within 30 days of purchase
  • Product has not been worn / used to work out or washed
  • Tags are attached and product is in its original polybag
  • SALE ITEMS CANNOT BE RETURNED OR EXCHANGED
  • Customer is responsible for shipping charges to return or exchange products. We suggest a shipping method with tracking to insure your product makes it back to Betty HQ. We are not responsible for lost packages.
  • If you are sending back for a return. Please note we only credit you back in the amount of the merchandise being returned. Shipping charges are not refundable.

DEFECTIVE / FLAWED PRODUCTS

Betty stands behind all of her products. If you a think product has a workmanship or material flaw, within 90 days of purchase, please email a photo to brandbettyinc[at]gmail.com and we will take a loo. Some things that do NOT fall under manufacturer's defect involve:

  • Material pilling due to rubbing up against a saddle bag or race belt
  • Material pilling due to contact with rough surface
  • Skin chafing is not due to a defect. If you are prone to chafing, we suggest using BodyGlide or a similar product to protect your skin while riding or working out.

 TO SEND BACK YOUR MERCHANDISE 

Click here, download, print + fill out the form and enclose it with your merchandise.

Our shipping address is:

Attn: Customer Service, Betty Designs, 1806 Somerset Ave, Cardiff, CA 92007

Thank you!