Exchanges + Returns
EXCHANGES + RETURNS
Betty understands that sometimes things don't quite work out. Here are some of Betty's rules for returning or exchanging merchandise:
- Must be within 30 days of purchase
- Product has not been worn / used to work out or washed
- Tags are attached and product is in its original polybag
- SALE ITEMS CANNOT BE RETURNED OR EXCHANGED
- Customer is responsible for shipping charges to return or exchange products. We suggest a shipping method with tracking to insure your product makes it back to Betty HQ. We are not responsible for lost packages.
- If you are sending back for a return. Please note we only credit you back in the amount of the merchandise being returned. Shipping charges are not refundable.
DEFECTIVE / FLAWED PRODUCTS
Betty stands behind all of her products. If you a think product has a workmanship or material flaw, within 90 days of purchase, please email a photo to brandbettyinc[at]gmail.com and we will take a look. Some things that do NOT fall under manufacturer's defect involve:
- Material pilling due to rubbing up against a saddle bag or race belt
- Material pilling due to contact with rough surface
- Skin chafing is not due to a defect. If you are prone to chafing, we suggest using BodyGlide or a similar product to protect your skin while riding or working out.
TO SEND BACK YOUR MERCHANDISE
Click here, download, print + fill out the form and enclose it with your merchandise.
Our shipping address is:
Attn: Customer Service, Betty Designs, 1806 Somerset Ave, Cardiff, CA 92007