Returns

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Due to our high sell-our rate, if you'd like to process an "exchange" return the unwanted item for a refund and place a NEW order for the item you would like instead.

 

  • Returns accepted for 30 days
  • Shipping fees are not refundable
  • Betty will provide you with return shipping label. Beginning May 1, 2025 for USA returns, a flat rate of $9.99 for shipping will be deducted from your refund.
  • Sale / Betty Bargains, pre-order items, Betty Bucks gift cards, water bottles and soft flasks cannot be returned

 

PLEASE NOTE: RETURNS CAN TAKE UP TO 6 WEEKS TO PROCESS. WE MUST SEE PHOTOS OF THE RETURNED PRODUCT FROM OUR WAREHOUSE BEFORE ISSUING YOU A REFUND. PROOF OF DELIVERY OF YOUR RETURN IS NOT ENOUGH.

 

**USA RETURNS**

1) Log into your account to view your orders: https://shopify.com/1903940/account. From the specific order click on the item you wish to return (only items eligible for return will be available to choose) and request your return.

 

2) Our customer service team will review your request and, if eligible, approve it. They will also follow up with a return label. 

 

**3) A $9.99 return shipping fee will be deducted from your refund when your return is processed**

 

4) Items must be delivered to our warehouse within 2 weeks of return approval to be eligible for a refund."

 

Returns ship to: Betty Designs Returns, 1226 S 630 E, Suite 1, American Fork, UT 84003.

 

**INTERNATIONAL RETURNS**

1) Log into your account to view your orders: https://shopify.com/1903940/account. From the specific order click on the item you wish to return (only items eligible for return will be available to choose) and request your return.

 

2) Our customer service team will review your request and, if eligible, approve it. 

 

3) Once approved Click this link print and fill out the form and include it in your package with the return merchandise. You are responsible for shipping the merchandise back to our warehouse. Please use a carrier with tracking as we are not responsible for lost merchandise.

 

Returns ship to: 

Betty Designs Returns, 1226 S 630 E, Suite 1, American Fork, UT 84003


Any questions? You can always contact us for any return questions at brandbettyinc@gmail.com. 


DEFECTIVE / FLAWED PRODUCTS

Betty stands behind all of her products. If you a think product has a workmanship or material flaw, within 90 days of purchase, please email a photo to brandbettyinc@gmail.com and we will take a look. Some things that do NOT fall under manufacturer's defect involve:

  • Material pilling due to rubbing up against a saddle bag or race belt
  • Material pilling due to contact with rough surface
  • Skin chafing is not due to a defect. If you are prone to chafing, we suggest using BodyGlide or a similar product to protect your skin while riding or working out. 

Be badass!